Ringg’s AI agents resolve up to 65% of customer calls with OpenAI

Summary

Ringg, a voice and chat agent platform, built an enterprise agent platform on OpenAI models, routing each task to a specific model such as GPT-4.1, GPT-5.6 Luna, GPT-5.6 Terra and GPT-5.6 Sol. Migrating suitable real-time workloads from GPT-4.1 to GPT-5.6 reduced model costs by approximately 90% while keeping the required quality and latency. Ringg's agents now handle more than 7 million connected calls each month, with an average customer satisfaction (CSAT) score of 4.8.

Topics

• AI agents

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