{"data":{"id":"84f0ec27-7daf-4908-bbc1-190379ac951b","title":"Ringg’s AI agents resolve up to 65% of customer calls with OpenAI","summary":"Ringg, a voice and chat agent platform, built an AI customer service system using OpenAI models to automatically handle customer requests like booking appointments and processing insurance. By switching from GPT-4.1 to GPT-5.6 for suitable tasks, Ringg reduced model costs by about 90% while maintaining quality, and now resolves up to 65% of customer calls without human involvement.","solution":"N/A -- no mitigation discussed in source.","labels":["industry"],"sourceUrl":"https://openai.com/index/ringg","publishedAt":"2026-09-24T12:00:00.000Z","cveId":null,"cweIds":null,"cvssScore":null,"cvssSeverity":null,"severity":"info","attackType":[],"issueType":"news","affectedPackages":null,"affectedVendors":["OpenAI"],"affectedVendorsRaw":["OpenAI","Ringg","GPT-5.6","GPT-4.1"],"classifierModel":"claude-haiku-4-5-20251001","classifierPromptVersion":"v3","cvssVector":null,"attackVector":null,"attackComplexity":null,"privilegesRequired":null,"userInteraction":null,"exploitMaturity":null,"epssScore":null,"patchAvailable":null,"disclosureDate":"2026-09-24T12:00:00.000Z","capecIds":null,"crossRefCount":0,"attackSophistication":"moderate","impactType":null,"aiComponentTargeted":"agent","llmSpecific":true,"classifierConfidence":0.95,"researchCategory":null,"atlasIds":null}}