{"data":{"id":"84f0ec27-7daf-4908-bbc1-190379ac951b","title":"Ringg’s AI agents resolve up to 65% of customer calls with OpenAI","summary":"Ringg, a voice and chat agent platform, built an enterprise agent platform on OpenAI models, routing each task to a specific model such as GPT-4.1, GPT-5.6 Luna, GPT-5.6 Terra and GPT-5.6 Sol. Migrating suitable real-time workloads from GPT-4.1 to GPT-5.6 reduced model costs by approximately 90% while keeping the required quality and latency. Ringg's agents now handle more than 7 million connected calls each month, with an average customer satisfaction (CSAT) score of 4.8.","solution":"N/A -- no mitigation discussed in source.","labels":["industry"],"sourceUrl":"https://openai.com/index/ringg","publishedAt":"2026-09-24T12:00:00.000Z","cveId":null,"cweIds":null,"cvssScore":null,"cvssSeverity":null,"severity":"info","attackType":[],"issueType":"news","affectedPackages":null,"affectedPackageNames":null,"affectedPackageRefs":null,"affectedVendors":["OpenAI"],"affectedVendorsRaw":["OpenAI","GPT-5.6","GPT-5.6 Luna","GPT-5.6 Terra","GPT-5.6 Sol","GPT-4.1","Ringg"],"classifierModel":"claude-haiku-5-5","classifierPromptVersion":"v4","summaryPromptVersion":"v2","headline":null,"headlinePromptVersion":null,"cvssVector":null,"attackVector":null,"attackComplexity":null,"privilegesRequired":null,"userInteraction":null,"exploitMaturity":null,"epssScore":null,"epssCheckedAt":null,"kevDateAdded":null,"advisoryAliases":null,"affectedPackagesSource":null,"affectedPackagesCheckedAt":null,"patchAvailable":null,"disclosureDate":"2026-09-24T12:00:00.000Z","fixReleasedAt":null,"daysToFix":null,"fixCheckedAt":null,"capecIds":null,"crossRefCount":0,"attackSophistication":"moderate","impactType":null,"aiComponentTargeted":null,"llmSpecific":true,"classifierConfidence":0.95,"researchCategory":null,"atlasIds":null}}