How Cars24 scales conversations and builds faster with OpenAI

Cars24, a major automotive marketplace in India, uses OpenAI's technology to build AI agents that handle conversations across the entire customer journey, from car discovery to post-purchase support, allowing the company to scale without constantly hiring more staff. The company also deployed Codex (a code-writing AI) across its software development process to help engineers and product managers move work from task creation through implementation and bug fixes more efficiently.