Shield helps technicians hand off legacy portal work with OpenAI

Summary

Shield uses OpenAI's GPT-6 Astra in Forge, its AI operating system for IT services providers, so computer-use agents can complete supported tasks in legacy portals that lack APIs. Shield reports these browser workflows run thousands of times each month and that GPT-6 Astra was 35-40% faster on average than the legacy models it had used.

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