Circles powers telco personalization with OpenAI technology

Circles, a telco technology company, built an AI Concierge using OpenAI's API to help telecom operators provide personalized, proactive customer support by combining customer data like usage and billing history into a single conversational interface. The system uses CareX, a multi-agent architecture (a system with multiple specialized AI agents working together), to autonomously resolve 65% of customer service requests without human help, while in Singapore it increased customer spending by 22% and reduced customer departures by 9%.