{"data":{"id":"507bc2e7-bcc0-46fb-abc0-0a0978885ae4","title":"Circles powers telco personalization with OpenAI technology","summary":"Circles, a telco technology company, built an AI Concierge using OpenAI's API to help telecom operators provide personalized, proactive customer support by combining customer data like usage and billing history into a single conversational interface. The system uses CareX, a multi-agent architecture (a system with multiple specialized AI agents working together), to autonomously resolve 65% of customer service requests without human help, while in Singapore it increased customer spending by 22% and reduced customer departures by 9%.","solution":"N/A -- no mitigation discussed in source.","labels":["industry"],"sourceUrl":"https://openai.com/index/circles","publishedAt":"2026-08-03T00:00:00.000Z","cveId":null,"cweIds":null,"cvssScore":null,"cvssSeverity":null,"severity":"info","attackType":[],"issueType":"news","affectedPackages":null,"affectedVendors":["OpenAI"],"affectedVendorsRaw":["OpenAI","Circles"],"classifierModel":"claude-haiku-4-5-20251001","classifierPromptVersion":"v3","cvssVector":null,"attackVector":null,"attackComplexity":null,"privilegesRequired":null,"userInteraction":null,"exploitMaturity":null,"epssScore":null,"patchAvailable":null,"disclosureDate":"2026-08-03T00:00:00.000Z","capecIds":null,"crossRefCount":0,"attackSophistication":"moderate","impactType":null,"aiComponentTargeted":"api","llmSpecific":true,"classifierConfidence":0.85,"researchCategory":null,"atlasIds":null}}