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How AI is expanding what people do at work

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Summary

OpenAI analyzed more than 800,000 messages from U.S. ChatGPT users and found that 16.8% of work-related messages and 43.5% of occupation-specific messages concern tasks associated with another occupation, a pattern it calls task crossover. The report, Work at the Frontier: How AI is Expanding What People Do at Work, is the first in a new series tracking how AI changes work. Customer experience workers (77%), designers (75%), human resources workers (69%), legal workers (56%) and marketers (53%) show the highest shares of outside-occupation tasks.