Walmart says AI training is boosting confidence with the technology among its 2.1 million associates

Summary

Walmart surveyed its 2.1 million associates in June about how they feel about AI, drawing on more than 1.7 million responses. Chief People Officer Maren Waggoner said 77% of office-based associates are excited about AI's potential, and 84% of U.S. frontline associates are confident using digital tools. Walmart credits free AI training and certification programs with Google and OpenAI, with OpenAI-trained associates reporting a 27% confidence gain.

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