This bank CEO let his AI clone handle an earnings call — now he's signing an OpenAI deal

Customers Bank CEO Sam Sidhu revealed that an AI clone (a digital voice generated to sound like him) delivered his prepared remarks during an earnings call, then announced a partnership with OpenAI to automate banking processes like loan approvals and account openings. The bank plans to deploy AI agents (software that can make decisions and take actions with minimal human input) across lending, deposits, and payments over the next 6-12 months, with goals including reducing loan processing time from 30-45 days to 7 days and account opening time to under 20 minutes.