How Deutsche Telekom is rewiring telecommunications with AI

Deutsche Telekom, a major telecommunications company, is transforming itself into an AI-native organization by embedding AI (artificial intelligence) throughout its operations rather than simply adding it to existing processes. The company is using generative AI (AI that creates text, code, or other content) in customer service, network operations, and voice communications, with over 50,000 employees actively using ChatGPT Enterprise and seeing a 546% increase in AI tool usage since early 2026.