ChatGPT for customer success teams

This is a marketing document from OpenAI describing how ChatGPT can help customer success teams (people who manage client relationships and ensure clients get value from software) reduce administrative work by organizing scattered customer information into structured outputs like plans, summaries, and follow-up messages. The document outlines use cases such as onboarding, account health monitoring, meeting preparation, and renewals, emphasizing that ChatGPT works best when teams use it both for research (understanding account situations) and content creation (communicating plans clearly).