How workers are unlocking new ways of working

Research analyzing 1.5 million ChatGPT messages from workers shows that when employees use AI for tasks outside their normal job description (a pattern called task crossover), some of these activities become regular parts of their work over time rather than one-time experiments. Workers approach cross-occupation tasks differently, writing shorter prompts and asking AI to verify information rather than teach them entirely new skills, suggesting they use AI to borrow expertise from other fields.