How Omio is building the future of conversational travel

Omio, a travel platform connecting millions of travelers with transportation options, is using conversational AI (AI that understands natural language questions from users) to let people book trips by simply describing where they want to go, rather than searching through websites. The company launched this capability through ChatGPT in 2023 by connecting OpenAI's language models directly to its real-time transportation data, and it is now using similar AI tools internally to help engineers and other employees work more efficiently.