Univé builds an AI-ready workforce

Univé, a major Dutch insurance cooperative, built AI capability across its entire workforce by treating AI adoption as organizational transformation rather than just a technology rollout. The company used ChatGPT Enterprise with built-in governance (enterprise authentication, permission controls, privacy assessments, and security reviews) to give employees the confidence and structure to safely experiment with AI, resulting in about 1,500 custom GPTs created internally and AI tools now supporting work across claims, underwriting, finance, HR, legal, and other business functions.