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Digital Services Act study on financial scams on online platforms and ways to counter them
- Published
- Record updated
Summary
The European Commission procured a study, carried out by Open Evidence and Spark Legal and Policy Consulting in 2025, to support its supervisory and enforcement tasks under the Digital Services Act. The study maps six categories of online financial scams, including investment and romance scams, which it finds to be the most common and fastest-growing in Europe. It also identifies countermeasures in four categories: access and gatekeeping, detection and removal, user-facing measures, and platform-level policies with third-party cooperation.
Mitigation
Access and gatekeeping measures, such as know your business customer and identity requirements, are the first line of defence. Detection and removal measures, including automated and human-review based measures, can neutralise scam content. User-facing measures, such as reporting tools and information on redress, equip end users to identify and report scams. Platform-level policies and cooperation with third parties help platforms identify, prevent and address online scams.