Actual Self-disclosure to Anthropomorphic AI Chatbots: A Contextual Privacy Calculus Approach

This research studies how making AI chatbots seem more human-like (anthropomorphism) affects whether people actually share personal information with them. The study found that while human-like design can build trust and reduce worry about privacy, it can also create an "uncanny valley" effect (where something looks almost human but feels unsettling), and people's actual sharing behavior doesn't always follow what they say they intend to do.