AI Agents Are Becoming Enterprise Workers. Who Secures Them?

AI agents are now being deployed in companies to automate business workflows, such as managing customer renewal requests by reading emails, accessing CRM (customer relationship management, a database of customer information) data, and taking actions like drafting responses and updating records. Unlike simple text generators, these agents actively read sensitive business data, use system credentials (login information that grants access), and call external tools, which creates new security challenges that organizations need to address.