Adoption of ChatGPT in Organizations: Technology Affordance and Constraints Theory Perspective

This research studied what makes knowledge workers (people whose jobs involve handling information) want to use ChatGPT at work, using technology affordance and constraints theory (a framework explaining how tools enable certain actions while limiting others). The study found that ChatGPT's benefits like automation, information quality, and productivity boost adoption, but concerns about risk and lack of regulation reduce it. Personal innovativeness (how open someone is to new ideas) and supportive workplace culture help workers embrace ChatGPT despite their concerns.