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Luu, T.J.

Introducing Trusted Contact in ChatGPT

infonewsLLM-Specific

safetypolicy

Source: OpenAI BlogMay 6, 2026

Summary

OpenAI has introduced Trusted Contact, an optional safety feature in ChatGPT that lets adults designate someone they trust to be notified if automated systems and trained reviewers detect signs of serious self-harm concerns in their conversations. The feature aims to connect struggling users with real-world support by alerting a trusted person (like a friend or family member) through email, text, or in-app notification, without sharing chat details to protect privacy.

Solution / Mitigation

Users can add one adult (18+ globally or 19+ in South Korea) as their Trusted Contact from ChatGPT settings. When automated monitoring detects potential self-harm concerns, ChatGPT informs the user that their Trusted Contact may be notified and encourages them to reach out. If trained reviewers confirm a serious safety concern, the Trusted Contact receives a limited notification explaining the general reason for the alert and suggesting they check in with the user. The notification includes a link to expert guidance for sensitive conversations. Users can remove or edit their Trusted Contact anytime in settings, and Trusted Contacts can remove themselves from the help center.