Parloa builds service agents customers want to talk to

Parloa has built an AI Agent Management Platform (AMP) that helps businesses create and manage customer service AI agents without coding, using large language models (LLMs, AI systems trained on huge amounts of text data) like GPT-5.4. The platform lets non-technical teams define agent behavior in plain language, then tests agents through simulations (one AI model acting as a customer, another as the agent) before deploying them to handle real customer interactions. Parloa continuously monitors live conversations and updates the platform with newer model versions when they perform better in real-world use.