Burger King cooks up AI chatbot to spot if employees say ‘please’ and ‘thank you’

Burger King is deploying an AI chatbot powered by OpenAI (the company behind ChatGPT) that listens to employee headsets at hundreds of US locations to monitor whether workers use polite words like 'please' and 'thank you.' The company says the system, called BK Assistant, will help understand service patterns, though the announcement has sparked criticism from workers.