Introducing OpenAI Presence

OpenAI Presence is a new product designed to help companies deploy AI agents (software systems that can perform tasks autonomously) that can safely handle important business tasks like customer support and IT requests. The system combines AI reasoning with safety controls called guardrails (rules that restrict what an AI can do) and escalation rules (procedures for when a human needs to take over), and it improves over time by learning from real-world usage and customer feedback.