How RingCentral builds AI-native work from engineering to ops

RingCentral, a business communications company, is adopting AI-native development practices by giving employees access to ChatGPT Work and Codex (AI coding tools that help write software). Through an internal AI-Native Challenge, thousands of employees across engineering and non-technical departments built complete projects, demonstrating that AI tools amplify human capabilities rather than replace them. The company now uses these AI tools internally to accelerate product development and operations, including building AI-powered products like their AI Receptionist and automating project management workflows.