{"data":{"id":"e49d58ef-96f6-4680-9400-318c14c8d010","title":"AI hallucinations are making entitled customers even worse","summary":"A New York City server named Madison reports that some diners with shellfish allergies skip questions about their allergy and order dishes made with shellfish broth. When she flags an allergen, some guests dispute her by citing ChatGPT. The source text is truncated.","solution":"N/A -- no mitigation discussed in source.","labels":["safety","industry"],"sourceUrl":"https://www.theverge.com/report/1002963/ai-hallucinations-customer-service-jobs-agents","publishedAt":"2026-10-02T12:00:00.000Z","cveId":null,"cweIds":null,"cvssScore":null,"cvssSeverity":null,"severity":"info","attackType":[],"issueType":"news","affectedPackages":null,"affectedPackageNames":null,"affectedVendors":["OpenAI"],"affectedVendorsRaw":["ChatGPT"],"classifierModel":"claude-haiku-5-5","classifierPromptVersion":"v4","summaryPromptVersion":"v2","cvssVector":null,"attackVector":null,"attackComplexity":null,"privilegesRequired":null,"userInteraction":null,"exploitMaturity":null,"epssScore":null,"epssCheckedAt":null,"kevDateAdded":null,"advisoryAliases":null,"affectedPackagesSource":null,"affectedPackagesCheckedAt":null,"patchAvailable":null,"disclosureDate":"2026-10-02T12:00:00.000Z","capecIds":null,"crossRefCount":0,"attackSophistication":"trivial","impactType":["safety"],"aiComponentTargeted":null,"llmSpecific":true,"classifierConfidence":0.8,"researchCategory":null,"atlasIds":null}}