{"data":{"id":"378bf705-bfe9-481a-a2b3-2d52a7a72d96","title":"How AI and cybersecurity are reshaping ServiceNow","summary":"ServiceNow, a major IT service management (ITSM, software that helps companies manage their IT operations) platform, is shifting its business model away from charging per employee \"seat\" toward consumption-based pricing for services like AI tokens and cybersecurity, driven by concerns that AI agents could automate away the need for traditional software subscriptions. The company acquired Armis, a cybersecurity platform that can detect and respond to threats across many types of devices, signaling a strategic pivot toward combining AI and cybersecurity capabilities into a unified offering.","solution":"N/A -- no mitigation discussed in source.","labels":["industry"],"sourceUrl":"https://www.csoonline.com/article/4220438/how-ai-and-cybersecurity-are-reshaping-servicenow-2.html","publishedAt":"2026-09-11T10:15:00.000Z","cveId":null,"cweIds":null,"cvssScore":null,"cvssSeverity":null,"severity":"info","attackType":[],"issueType":"news","affectedPackages":null,"affectedVendors":[],"affectedVendorsRaw":["ServiceNow","Armis","Element AI","Passage AI","Loom Systems"],"classifierModel":"claude-haiku-4-5-20251001","classifierPromptVersion":"v3","cvssVector":null,"attackVector":null,"attackComplexity":null,"privilegesRequired":null,"userInteraction":null,"exploitMaturity":null,"epssScore":null,"patchAvailable":null,"disclosureDate":"2026-09-11T10:15:00.000Z","capecIds":null,"crossRefCount":0,"attackSophistication":"moderate","impactType":null,"aiComponentTargeted":null,"llmSpecific":false,"classifierConfidence":0.72,"researchCategory":null,"atlasIds":null}}