{"data":{"id":"1e633ec8-2883-4514-922c-0a70964baf44","title":"Singapore Airlines elevates travel & work with OpenAI technology","summary":"Singapore Airlines uses OpenAI models and the OpenAI API across customer support, travel discovery and internal employee tools. After moving its Kris chatbot from a dialog-flow system to an LLM-powered conversational experience, the airline reports a 2x increase in customer satisfaction, and call summarization reduced average handling time for service representatives by approximately 10%.","solution":"N/A -- no mitigation discussed in source.","labels":["industry"],"sourceUrl":"https://openai.com/index/singapore-airlines-travel-work","publishedAt":"2026-11-10T08:00:00.000Z","cveId":null,"cweIds":null,"cvssScore":null,"cvssSeverity":null,"severity":"info","attackType":[],"issueType":"news","affectedPackages":null,"affectedPackageNames":null,"affectedPackageRefs":null,"affectedVendors":["OpenAI"],"affectedVendorsRaw":["OpenAI API","OpenAI models","Jarvis","Kris","Flight Recommender"],"classifierModel":"claude-haiku-5-5","classifierPromptVersion":"v4","summaryPromptVersion":"v2","headline":null,"headlinePromptVersion":null,"cvssVector":null,"attackVector":null,"attackComplexity":null,"privilegesRequired":null,"userInteraction":null,"exploitMaturity":null,"epssScore":null,"epssCheckedAt":null,"kevDateAdded":null,"advisoryAliases":null,"affectedPackagesSource":null,"affectedPackagesCheckedAt":null,"patchAvailable":null,"disclosureDate":"2026-11-10T08:00:00.000Z","fixReleasedAt":null,"daysToFix":null,"fixCheckedAt":null,"capecIds":null,"crossRefCount":0,"attackSophistication":"moderate","impactType":null,"aiComponentTargeted":null,"llmSpecific":true,"classifierConfidence":0.95,"researchCategory":null,"atlasIds":null}}